This practice adopts a zero tolerance approach to violence and aggression. Aggressive and violent behaviour is considered to be any personal, threatening or abusive language (cursing or swearing), gestures (including sexual), physical contact, derogatory sexual or racial remarks, shouting at any persons or applying force to any practice property or the property of any persons within the practice. This includes people banging on desks or counters or shouting loudly in an intimidating manner.
This approach applies to any patients, visitors and any persons working within the practice demonstrating any of the above behaviour towards patients, visitors or staff. The partners are committed to doing everything possible to protect staff, patients and visitors from unacceptable behaviour and to support zero tolerance to any incident that causes hurt, alarm, damage or distress. It also applies to any partner or employee of the practice whilst on duties away from the surgery if their duties are related to the business of the practice.