Suggestions, Comments and Complaints

Occasionally things do not go as smoothly as we would like.  This is often due to matters beyond our control, such as emergencies.

If you have a complaint the quickest and easiest way is to tell the person who is actively involved in your care, who might be able to rectify the situation straight away. If you are still not satisfied with the service, please complete our feedback and complaints triage.

If you remain dissatisfied with the response to your complaint, you have the right to ask the Ombudsman to review your case. You can contact the Ombudsman on 0345 015 4033 or write to them at:

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
You can also visit their Website at www.ombudsman.org.uk.

The complaints procedure should ensure all complaints are dealt with swiftly and fairly and hopefully to the satisfaction of all concerned.