Patient Charter

The care of your health is a partnership between yourself and the primary health care team. The success of that partnership depends on an understanding of each other’s needs and co-operation between us.

Our responsibility to you:

  • To provide a high level of care to all patients regardless of age, sex, race or membership of any minority groups
  • You will be greeted courteously
  • You have a right to confidentiality
  • You have the right to see your medical records subject to the limitations of the law
  • You will be seen the same day if your medical need is urgent
  • You will be informed if there will be a delay of more than 20 minutes for your appointment
  • You will be referred to a consultant when your GP feels it necessary
  • You will be given the result of any test or investigation on request or at your next appointment
  • You will be advised of the usual length of time to wait

Your responsibility to us:

  • Please treat all surgery staff with respect – we are all just doing our job
  • Do not ask for information about anyone other than yourself
  • Tell us of any change of name, address or telephone number so that our records are accurate
  • Only request an urgent appointment or home visit if appropriate. Home visits should only be requested if you are really too ill to attend the surgery
  • Please cancel your appointment if you are unable to attend
  • Please be punctual, but be prepared to wait if your consultation is delayed by an unexpected emergency
  • Please allow sufficient time for your consultant’s letter or the results of any tests to reach us
  • Use one of the options mentioned to request your repeat prescription whenever possible
  • Please attend for review when asked, before your next prescription is due
  • Do let us know whenever you feel we have not met our responsibility to you. You can do this by completing the Feedback and Complaints triage