Patient Charter
The care of your health is a partnership between yourself and the primary health care team. The success of that partnership depends on an understanding of each other’s needs and co-operation between us.
Our responsibility to you:
- To provide a high level of care to all patients regardless of age, sex, race or membership of any minority groups
- You will be greeted courteously
- You have a right to confidentiality
- You have the right to see your medical records subject to the limitations of the law
- You will be seen the same day if your medical need is urgent
- You will be informed if there will be a delay of more than 20 minutes for your appointment
- You will be referred to a consultant when your GP feels it necessary
- You will be given the result of any test or investigation on request or at your next appointment
- You will be advised of the usual length of time to wait
Your responsibility to us:
- Please treat all surgery staff with respect – we are all just doing our job
- Do not ask for information about anyone other than yourself
- Tell us of any change of name, address or telephone number so that our records are accurate
- Only request an urgent appointment or home visit if appropriate. Home visits should only be requested if you are really too ill to attend the surgery
- Please cancel your appointment if you are unable to attend
- Please be punctual, but be prepared to wait if your consultation is delayed by an unexpected emergency
- Please allow sufficient time for your consultant’s letter or the results of any tests to reach us
- Use one of the options mentioned to request your repeat prescription whenever possible
- Please attend for review when asked, before your next prescription is due
- Do let us know whenever you feel we have not met our responsibility to you. You can do this by completing the Feedback and Complaints triage